Get help quickly
Answers to the most common questions from our guests
Payments FAQ
Your confirmation email will list any meals that are or aren’t included. Depending on the property, you might be able to add a meal plan on arrival. Contact the property directly 1 or 2 days before your stay to learn more.
We accept mobile money, Orange money and Bank Transfer
You’ll likely need to send our Customer Service team a screenshot of the mismatched info and—if you had to pay any extra fees—a receipt as proof of payment
Contact our customer support line via WhatsApp at 681101063 or click here. Do not make payment to anyone claiming to be part of RoomFinder237 to avoid getting scammed. If you choose to pay on arrival, this does not apply to you.
Booking Questions
It’s not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name, or email address.
If your booking is non-refundable, you can’t cancel. If your booking is free cancellation or partially refundable, check your confirmation email for the cancellation fees
If your booking gets canceled, roomfinder237.com refunds you immediately. The processing time takes 2 to 5 days, depending on the amount. For any questions, contact our support.
- If you were signed in when booking, it should appear in the Bookings section of your account.
- If you weren’t signed in when booking, the booking won’t appear, and you can’t add this booking to your account.
- If you don’t have an account or weren’t signed in when booking, check your inbox for your confirmation email.
Confirmation FAQs
You will get a confirmation email once your booking is confirmed. This should only take about two minutes but sometimes can take longer. Check your spam/junk mail folders for this email. It may be there by mistake. If you still haven’t received any emails, reach out to our Customer Service team immediately with a proof of payment.
We always resend your confirmation email a few days before check-in. If you have a RoomFinder237.com account, you can also find your confirmation under the Bookings section of your account. If you still need us to resend your confirmation email, reach out to our Customer Service team.
If your booking gets canceled, roomfinder237.com refunds you immediately. The processing time takes 2 to 5 days, depending on the amount. For any questions, contact our support.
We’ll need to check with the host property to make sure your selection is still available. We do our best to let you know within two minutes by email. Check your spam/junk mail folders in case this email ended up there by mistake.
Help on your reservations
Click the property name to visit the property page. You’ll see a complete list of property facilities and amenities there. NOTE: Please carefully review them and make sure they match your desires. Otherwise, you can check other properties.
Usually when you check out, if the host examined the property, they would find your item and notify you. For tiny items like watches, bracelets, it may take longer to find. Always inform our customer support team and we shall notify the hosts. if you can make it to the property, it would be better.
It is not advisable to book nor make payment unless you have heard from the host.
Your confirmation email will list any meals that are or aren’t included. Depending on the property, you might be able to add a meal plan on arrival. Contact the property directly 1 or 2 days before your stay to learn more.
To request a different check-in/-out time, contact the property directly 1 or 2 days before arrival. There’s no guarantee, but they might be able to help.